Collection: Delivery
Delivery Policy for AMRO Furniture
Thank you for choosing AMRO Furniture for your furnishing needs. We are committed to ensuring that your furniture arrives safely and promptly. Below are the detailed policies regarding deliveries:
- Order Processing and Estimated Time of Arrival (ETA):
Deliveries are made Monday through Saturdays.
Upon placing an order, in-stock items are processed promptly, typically within 1-2 business days.
Estimated time of arrival (ETA) for deliveries within the Greater Toronto Area (GTA) is 7-10 business days from the date of order confirmation.
- Greater Toronto Area Delivery:
Orders within the Greater Toronto Area (GTA) will be fulfilled by our in-home delivery service.
Upon availability, you will receive an email/call with delivery date/time slot options to choose from.
Delivery bookings must be handled through the transporter, and they have the right to refuse delivery for safety issues.
Deliveries are made Monday through Saturday during regular business hours.
- Scheduling Delivery:
Once your ordered items become available, a member of our team will contact you to arrange a convenient delivery time.
- Safety Precautions and Accessibility:
Prior to delivery, it is imperative to ensure that all pathways and entry points, including hallways, doorways, lifts/elevators, and staircases, are measured adequately to accommodate the furniture with no obstacles.
Our delivery team reserves the right to cancel delivery if they determine that access is unsafe or impossible.
No alterations will be made to doors or other fixtures during delivery. If the furniture cannot be safely maneuvered into the designated space, delivery may be canceled at our discretion.
Customers are responsible for protecting their household belongings, including floors, walls, and fixtures, during the delivery process.
- Delivery Procedure:
Our delivery team will transport the furniture to your specified location but will not unpack, assemble or take away garbage/packaging.
Deliveries will only be attempted up to three flights of stairs.
Upon delivery, please ensure that all products are accounted for and inspected for any visible damage or defects. Any discrepancies must be noted on the proof of delivery document before our team exits your premises.
For any issues or concerns regarding the delivered items, please contact us immediately via email at support@amrofurniture.ca.
- Missed Deliveries and Cancellations:
In the event of a missed delivery, a redelivery fee of $100 will be applicable.
Orders canceled after scheduling delivery may be subject to a 35-50% restocking fee.
- Damage or Defect Reporting:
Any damage or defects discovered upon receipt of the furniture must be reported within two (2) days by emailing support@amrofurniture.ca. Please include photos or videos for assessment.
Only manufacturer defects will be serviced, and product(s) must be available for pickup/inspection with original packaging. All other sales are FINAL.
We appreciate your cooperation and understanding of these delivery policies. If you have any further inquiries or require assistance, please do not hesitate to contact us. Your satisfaction is our top priority at AMRO Furniture